Personal information

Nationality Indian

Marital status Married

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

RAKHEE RANA
Building -499 ,Block 301, Road 109 , 256 Isa Al Kabeer Manama Bahrain
Contact-+97338795209 rakhisinghrana@gmail.com

Professional Summary:

Friendly and fast-working barista with 2+ years of experience working at busy chain cafe in the Juffair Manama Bahrain. Skilled in customer service, coffee and food pairing, and inventory management. Knowledgeable on 20+ coffee varieties from around the world. Seeking to leverage exceptional service and dedication to great coffee to become the barista shift supervisor.

Skills:
Immediately addressed problems with customers to promote quick and successful resolution.
Interacted with customers as they entered the store to determine what their needs were.
Encouraged the sales staff to cross-sell complementary products and services to customers.
Determined customer needs by asking relevant questions and listening actively to the responses.
Educated customers about the brand to incite excitement about the company’s mission and values.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Actively pursued personal learning and development opportunities.
Wrote sales slips and sales contracts.

Work History:
ONGC- Two Months Internship with ONGC, Dehradun Uttarakhand 05/2010 To 7/2010.
Participated in recruitment efforts
Scheduled job interviews and assisting in interview process
Collected employment and tax information
Preparing new employee files
Maintained current HR files and databases
Ensured background and reference checks are completed

PALIWAL GDR HOMES STYLES PVT Ltd.- Office Coordinator Panipat Haryana 8/2011 To 5/2018
Answering employee questions
Processing incoming mail
Creating and distributing documents
Providing customer service to organization employees
Serving as a point of contact with benefit vendors/administrators
Maintaining computer system by updating and entering data
Setting appointments and arranging meetings
Compiling reports and spreadsheets and preparing spreadsheet
CAFE BARBERA – Barista Cum Cashier Manama Bahrain 2019 To 2021.
Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials.
Took customer orders and entered them into the point-of-sale system.
Created coffee and other beverages and prepared food products.
Kept the restaurant, line, and backroom clean and tidy at all times.

BLACK STRIPE RESTAURANT-
Assistant Operational Manager 2021 To current .
Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
Resolves customer issues and answers questions.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Check order slips in order to determine
Ensure that prepared food meets quality standards.
Ensure that orders are delivered to the window in a timely manner.
Measure ingredients according to set recipes.
Monthly Inventory , contacting to the suppliers ,arranging events .
Coordinating with online delivery portals like talabat, notlob, Fatafat, Alligator etc .
Handling social media accounts of restaurant .
Education:
M.B.A: Huma Resource, 2011.
Division 1st with 77%
Manipal University –IICI Collage, Dehradun.
Bachelor of Art: Art, 20
Division 1st with 62%.
Kurukshetra University -I.B Collage, Panipat.
Intermediate: Art, 2003
Division 1st with 62%.
Haryana Board of Education – D.A.V School Panipat. Division 1 with 62%

Computer Qualification:
Basic Knowledge of computer
Command on Excel, and formulas etc.
Internet, Email, Mail Merging etc.
Language:
Hindi
English

Personal Details:
Name- Rakhee Rana
DOB- 15/12/1986
Nationality- Indian
Martial status - Married
Husband Name - Pratap Singh
Passport No .- T4168488
CPR No.- 861272196


Delartion :-
I hereby declare that the details and information given above are complete and true to the best of my knowledge.

Thank You .
(Rakhee Rana)