Personal information

Nationality Kenyan

Marital status Single

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

OYOO LEVI ONYANGO
EMAIL: levionyango98@gmail.com
0758921831

Dear Sir/Madam,

I am a 5 years experienced professional in this line of career.I am writing to express my strong interest in the Hospitality position at Hotel Management. With my extensive experience in the hospitality industry and my passion for delivering exceptional customer service, I am confident that I would be a valuable asset to your team.

I believe I am qualified for this job because I have experience in front-of-house hotel roles, where I consistently maintained a 95% positive guest feedback rating. I possess strong, documented communication skills and am proficient in customer service too.I pride myself on staying calm under pressure, which I demonstrated by successfully managing a check-in crisis during a power outage at my previous role, ensuring guests felt safe and prioritized. I know this hotel prides itself on luxury service, and my background aligns perfectly with delivering that as well.

My accompliments include building rapport with repeat guests, increasing customer loyalty and driving a high percentage increase in repeat bookings.
Implemented a new personalized welcome amenity program that increased positively.
Resolved 97% of guest complaints on the spot, turning potential negative reviews into positive experiences.
Boosted restaurant revenue by creating a new, locally sourced weekend menu.
Led team members, fostering a collaborative work environment that contributed Positively in the restaurant.

Having worked in various roles within the hospitality industry for over five years, I have developed a deep understanding of the importance of creating memorable experiences for guests. From managing front desk operations to coordinating events and ensuring smooth operations, I have consistently demonstrated my ability to exceed expectations and deliver outstanding results.

What excites me the most about the Hospitality position at Hotel Management is the opportunity to work in a dynamic and innovative company that values customer satisfaction above all else. Your commitment to providing top-notch service aligns perfectly with my own values and aspirations. I am confident that my strong communication skills, attention to detail, and ability to thrive in fast-paced environments make me an ideal candidate for this role.



I am particularly drawn to Hotel Management as a whole since I've dedicated myself and I have the commitment to innovation and continuous improvement. Your dedication to staying ahead of industry trends and providing employees with opportunities for growth and development is truly inspiring. I am eager to contribute my skills and expertise to help drive the company's success and exceed customer expectations.

Thank you for considering my application. I am excited about the possibility of joining your team and contributing to the continued success of Inventory Insight workers. I would welcome the opportunity to discuss how my qualifications align with your needs in more detail. Please find my attached resume for your review.

Sincerely,

Oyoo Levi Onyango.