Personal information

Nationality Kenyan

Marital status Single

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

My name is Gladys Njoki Mungai, and I’m excited to apply for the Hotel Receptionist position at your esteemed resort. Though I’m new to formal hospitality roles, I bring strong communication skills, emotional intelligence, and a deep commitment to guest satisfaction.

I’ve actively built digital and interpersonal skills through self-driven projects—designing professional posters, managing WhatsApp Business inquiries, and offering respectful customer engagement in my delivery and design services. These experiences have taught me how to stay organized, handle pressure, and communicate warmly with diverse people.

I’m passionate about creating welcoming spaces and believe that every guest deserves kindness, efficiency, and respect. I’m eager to learn front desk operations, booking systems, and guest relations, and I’m confident that my attitude and teachability will make me a valuable part of your team.

Thank you for considering my application. I would be honored to contribute to your hospitality team and grow within your resort.

Warm regards,
Gladys Njoki Mungai