Personal information

Nationality Kenyan

Marital status Select

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

I’m writing to you regarding Opening position. I’ve been working as a Customer Care Specialist in Bfree
Africa and Aventus technology Co. for more than 2 years and have developed
impeccable phone manners, and an ability to calm agitated or distressed customers.
I’ve always strived to deliver proactive, tailored, and timely support, making
customers consistently feel cared for.
My relevant experience includes the following highlights:
 Making and receiving100+ calls a day to give technical assistance and sign new
customers
 Implementing a new strategy that reduced customer cancellations by 5%
 Maintaining an 85% customer satisfaction rating
My experience at Aventus technologies has helped me improve my leadership skills,
gain organizational skills, and develop extensive knowledge of how to upsell services
and goods to potential clients. I’m looking forward to discussing my qualifications with
you in more detail soon. I feel confident that I fulfill the requirements for your open
Customer Service Representative position. You can contact me at 0718465459 or at
angel.bonareri@gmail.com. Thank you for your time and consideration.