Personal information

Nationality Kenyan

Marital status Single

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

A dedicated and adaptable professional with a strong background in customer service, healthcare. With experience as an Inbound Customer Service Representative (CSR) at MultiChoice Kenya, I have developed exceptional communication, problem-solving, and client relationship management skills. My ability to handle high-pressure situations, resolve customer concerns efficiently, and enhance user experience demonstrates my commitment to excellence in service delivery.

Academically, I hold a background in Orthopedics & Trauma, equipping me with critical thinking, attention to detail, and a structured approach to problem-solving—skills that translate seamlessly into various industries. I bring a strong foundation in musculoskeletal care, surgical precision, and a deep commitment to patient-centered outcomes. With hands-on experience managing acute trauma cases and complex orthopedic conditions.

Throughout my training, I have honed a wide range of technical and clinical competencies — from emergency fracture stabilization and arthroplasty to post-operative rehabilitation planning and multidisciplinary team collaboration. I thrive in high-pressure environments, where swift, decisive action and meticulous attention to detail are essential. My experience includes performing and assisting in a variety of trauma and elective procedures, managing both inpatient and outpatient cases, and actively participating in academic research and continuous medical education
I am deeply passionate about innovation in orthopedic care, particularly in improving access to quality surgical interventions in resource-limited settings. My approach combines evidence-based practice with a strong interpersonal touch, ensuring patients not only heal physically but also feel seen and supported throughout their recovery journey.

My versatility allows me to adapt to dynamic work environments while maintaining efficiency, professionalism, and a results-driven approach.