Personal information

Nationality Kenyan

Marital status Single

Do you have a valid travel document (passport or ID card)? Yes

Do you have a clean certificate of good conduct? Yes

I am a successful customer service agent and business administrator with a proven track record of business growth and 2 years of experience in various capacities working in customer support and in the human resource. I am accustomed to working on multiple projects simultaneously and I can offer new ideas to help your company grow and surpass all goals and objectives. I am a detailed executor, a quick learner with excellent communication skills in both English and Swahili. I am also highly motivated by collaboration and will go the extra mile to resolve customer issues. I am well experienced in CRM tools such as Salesforce and bots for chat- WhatsApp and web. I can critically look at customer issues and easily take decisions on the course of action to take to resolve customers issues. I enjoy fast passed environments where I can own projects and contribute to the growth of customer support issues. I have demonstrated the ability to effectively handle complex situations while working within policy, procedures, and standard processes. I currently hold a diploma in Business Administration from Co-operative University of Kenya and I enjoy customer support which puts me in a position of critical thinking and problem solving. I have strived to seek an opportunity that will position me in that field and be in the position of supporting customers on inquiries and issues. I have gained experience in communication, research and customer servicing. If given an opportunity; I will surely be an asset in the organization. In my prior role, I was in the verification and live chats team where my duties were; Answering more than 100 calls a day addressing customer’s inquiries ,solving problems and providing product information, Educated customer’s on products, account services, company policies and terms and conditions, offering sales solutions to customers and maintaining a working knowledge of company products to effectively communicate with customers. I have outstanding problem-solving skill that allows me to handle issues in a professional manner and offer resolutions. I believe you will find my troubleshooting skills and knowledge of the service industry to be a perfect fit for the needs of the company. Thank you for taking the time to consider me for this position. I look forward to speaking with you in detail about my application Sincerely, Yvonne Akinyi.